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Refund Policy for Architect. 30-day money-back guarantee on all subscriptions. Full refund details, eligibility criteria, how to request refunds and special circumstances.
Last updated: June 2026
Architect is committed to customer satisfaction. We offer a 30-day money-back guarantee on all subscriptions. If you are not completely satisfied with our services within 30 days of your initial purchase, we will provide a full refund with no questions asked.
We stand behind our products. If you purchase a ReqArchitect subscription (DiagramX, AppFolio, ArchiCore, Archiet, OperateIQ, TractionX, or Folio) and are not satisfied within the first 30 days, you are entitled to a full refund of your subscription fees.
This guarantee applies to: monthly subscriptions, annual subscriptions (refunded in full), all product tiers (Starter, Pro, Enterprise), all users (individuals, teams, enterprises).
To be eligible for a refund: you must request the refund within 30 days of your initial purchase, your account must be in good standing (no violations of Terms of Service), you must not have exceeded the fair use limits for your subscription tier, the refund request must be submitted before your subscription renews.
Refunds are not eligible for: subscriptions cancelled after the 30-day period, accounts with outstanding balances, accounts terminated due to policy violations, upgrades or plan changes after the initial 30 days.
To request a refund, follow these steps:
Step 1: Log into your ReqArchitect account Step 2: Go to Account Settings → Billing → Subscription Step 3: Click "Request Refund" button Step 4: Select reason for refund Step 5: Provide any additional comments Step 6: Submit refund request
Alternatively, you can email: Email: billing@reqarchitect.com, Subject: Refund Request - [Your Account Email], Include: Your full name, account email, subscription details, and reason for refund.
Once your refund request is approved: Processing time is 3-5 business days, refund method is original payment method used for purchase, for credit card payments refund will appear within 5-10 business days, for PayPal/Paddle payments refund will appear within 1-3 business days.
Refund amounts are calculated as follows:
Monthly Subscription: Full monthly payment refunded.
Annual Subscription: Full annual payment refunded (no pro-rata deduction).
Plan Upgrades: Refund of the upgrade fee only (if within 30 days of upgrade).
Plan Downgrades: No refund (downgrade takes effect at next billing cycle).
To avoid being charged for the next billing cycle: cancel your subscription before the renewal date, cancellation can be done in Account Settings → Billing → Subscription, click "Cancel Subscription" and confirm, you will retain access until the end of your current billing period, no refund is issued for partial months when you cancel.
If your subscription renews before your refund is processed: your refund will include all charges (original plus renewal), contact us immediately at billing@reqarchitect.com to resolve.
Billing Errors: If you were charged in error or multiple times, we will issue a full refund immediately plus an additional credit.
Service Outages: If service was unavailable for more than 24 consecutive hours during your first 30 days, you may be eligible for an extended refund window (up to 45 days).
Technical Issues: If you experienced significant technical problems preventing use of the service, we will grant a full refund even after the 30-day window.
In some cases, we may issue partial refunds:
Partial Refund Example 1: If you used the service for 15 days of a 30-day period, you may request a refund for the remaining 15 days.
Partial Refund Example 2: If you upgraded your plan after 20 days, we will refund the upgrade fee only.
Please contact billing@reqarchitect.com to discuss partial refund eligibility.
For Enterprise customers with custom contracts: refund policy is determined by the signed agreement, contact your account manager for refund eligibility, enterprise refunds may have different terms than standard subscriptions.
Free trials are provided at no cost. Because trial periods are complimentary, no refund applies if you decide not to convert to a paid subscription after the trial ends.
For questions about refunds or to request a refund:
Email: billing@reqarchitect.com Phone: +234 913 775 1094 Support Portal: https://support.reqarchitect.com Address: 35, D LINE EWET HOUSING ESTATE, UYO, AKWA IBOM STATE, NIGERIA Response Time: Within 24 hours
Architect reserves the right to modify this Refund Policy at any time. Changes will be effective immediately and posted on this page with an updated "Last Updated" date. Your continued use of our services constitutes acceptance of the updated refund policy.
This Refund Policy, combined with our Terms of Service and Privacy Policy, constitutes the entire refund agreement between you and Architect and supersedes all prior communications regarding refunds.